Reviv | The Affordable & Eco-Friendly Weighted Blanket

REVIV UPDATE!
over 3 years ago – Thu, Sep 17, 2020 at 10:26:13 PM

This post is for backers only. Please visit Kickstarter.com and log in to read.

Delivery Update Situation!
about 4 years ago – Tue, Jan 28, 2020 at 10:40:33 PM

This post is for backers only. Please visit Kickstarter.com and log in to read.

New Batch of Shipment Notice
over 4 years ago – Tue, Oct 15, 2019 at 02:46:59 AM

This post is for backers only. Please visit Kickstarter.com and log in to read.

Shipping & Quality Control Updates
over 4 years ago – Sat, Aug 24, 2019 at 03:24:11 AM

Hi Reviv Community,

Thanks for sticking with us through this process. Today, we wanted to send you a quick update on our shipping and quality control developments.

Firstly, we are happy to say that we have now shipped out over 60% of Reviv Kickstarter orders.

We are working extremely hard to get the rest of the packages out, but at the same time, we have heard your concerns in regards to quality control and logistics. We deeply apologize for any errors made and assure you that your concerns are our concerns.

It was never our intention to stretch the shipment for such a long time, but with your feedback in mind, we think there are some issues we need to address as we ship the rest of the orders.

On our current timeline, we estimate that all US Kickstarter backers will have their blankets in-hand by the end of September/beginning of October, and all international and Indiegogo Backers will receive their blankets by the end of the year.

We appreciate your patience during this time and hope you will hang tight as we fix these issues to ensure your blanket is everything you wanted and more.

We deeply apologize to those of you who have received blankets not up to your expectations. Our team has NOT been happy with what happened, and we are prioritizing the quality control issue to minimize errors. We are also working closely with our manufacturing to correct sizing and dimension inconsistencies and rectify the issue of missing pillowcases.

Our fulfillment center has been happily collaborating with our team to double-check quality and dimensions before each order is sent out. As we mentioned in our previous update, we do understand that everyone wants to receive their Reviv Blankets as soon as possible, but in order to avoid further mistakes, we are taking extra precautions to execute a tighter quality control protocol.

Lastly, in regards to communication, we want to let everyone know we are on top of things and we are doing our best to reply to every inquiry.

Each day we receive over 500 emails, and we just want to let you know that we’ve received your concern and we are fixing everything one by one. Please be patient, and we deeply apologize again that our team has taken longer than promised. Our top priority right now is to make sure you receive your Reviv Blanket safely and in the best quality.

As usual, everyone is welcome to email us with your concerns through [email protected]. We WILL get to your inquiry.

Thanks again for all your patience and support.

Best,

The Reviv Team

Reviv Update 7/30 - Addressing Some Concerns
over 4 years ago – Wed, Jul 31, 2019 at 12:46:14 AM

Hi Reviv Community,

Thanks once again for all your love and continuous support. As we continue our push to ensure every order is delivered, we would like to address a few things:

• Firstly, we extend our deepest apologies for any errors that might have occurred during the streamlining of our logistics. Between sorting our backers list, packing, and shipping we have encountered obstacles resulting in some backers missing items.

As you may know, shipments are done in batches. As we prepare our next batches for shipment, we are taking care to ensure we are not replicating the same logistics mistakes. This quality control does take time, but we are doing our best to move things along as quickly as possible while ensuring errors are not made.

Secondly, we wanted to take a moment to address some common concerns:

• In regards to set colors, we sent out an update (#9) explaining that every order will come with a blanket, cover, and pillowcases in matching colors. Please keep in mind that we released this special on Kickstarter with the lowest prices we could offer, and this ultimately meant standardizing a basic package to cut costs on logistics. We apologize to anyone who missed this update and was surprised to receive a matching set. 
• In regards to the backers with missing pillowcases, we are in contact with manufacturing and will resolve this issue as soon as we can. If you don’t receive your pillowcases, please email us at [email protected] and let us know that your shipment is missing your 2 pillowcases. Please kindly be patient while we address this mistake and make the proper correction.
• In regards to the dimensions of the Reviv Blanket, we would like to clarify that weighted blankets are not supposed to hang over the bed like normal blankets, as this would take away about 30% of the effectiveness of the blanket weight. You can find a more in-depth explanation of this in our FAQ.
• For backers who received blankets that are a couple of inches smaller than the dimensions indicated, we do ask for your patience as we work with our manufacturing partners to identify the source of the problem and come up with a proper remedy. If you receive (or have received) a wrong-size blanket, please take a picture showing the measurements of the blanket and send us an email ([email protected]) so we can have your name on the list as we move forward with a resolution. 
•  In regards to questions on our Exchange/Refund Policy–we do have some details still to work out. We ask for your patience while we finish shipping orders, but please be assured we will be sending an update your way in the future. 
• In regards to Washing/Care Instruction, please kindly look to the tag on your weighted blanket, cover, or pillowcases. In the case that your care labels or tags are missing, please email us and we will be happy to help.
• In regards to backers who received a tracking number but have not yet received their shipment, please contact us through [email protected] and give us your tracking number so we may track your package with our fulfillment center. 

Lastly, we are happy to have heard from so many of you who have successfully received your Reviv Blankets. We appreciate all your feedback, and we want to assure you that we will not be satisfied until you are satisfied.

We deeply apologize for the delays and mistakes made during this delivery process, and we ask for your patience as we do our best to address and resolve any ongoing issues. This is our first time handling a shipment of this size, and we are doing our utmost to accommodate every inquiry. 

If you have further concerns, you are always welcome to email us through [email protected] and we will do our best to help you. 

We thank you all again for all your patience and support.

-The Reviv Team